Item Condition

You might be wondering… Is everything here used or new? What do these descriptions mean? We get in all sorts of merchandise. Both direct from the manufacturer and via overstock liquidations. Most items are 100% brand new and others… aren’t. We take extreme pride in presenting you with the absolute best version of what that particular item is. To simplify/clarify, please read below:

Brand New:  The product is in brand-new condition and comes in its original packaging. Often you’ll see New In Box or NWT (New With Tags). It should be free from defects and complete with all parts. Please note, the packaging seal may have been opened during the inspection process. If any defects, issues, or missing parts are found in items listed as Brand New, they are eligible for an account credit if manufacturer does not replace. No refunds will be issued. 

• Open-Box: The product may or may not be in its original manufacturer's packaging. Upon inspection, the item appears unused, but may have some cosmetic blemishes. We do not verify the count of individual parts, so the item may be missing small components like manuals, hardware, accessories, or attachments. Open-Box items are NOT eligible for credits or refunds. 

• Pre-Owned: Upon inspection, the product shows signs of use and may be dirty, missing parts, or missing accessories. By purchasing items in Pre-Owned condition, the customer accepts the risks associated with these conditions. Pre-Owned items are NOT eligible for credits or refunds.